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Any offers a Member receives are specific to that Member's account, unless otherwise stated and are non-transferable. Guest understands and agrees that Great Wolf has a zero tolerance policy for illegal activity and shall report such activity to the appropriate authorities. Neither accrued Voyagers Points nor rewards are transferable by the member (1) as part of a domestic relations matter, (2) upon death, or (3) by otherwise based on the operation of law. The lodge is hoping. Great Wolf in its sole and absolute discretion, may periodically send offers to Members, or distribute offers to customers (whether or not they are Members). Great Wolf reserves the right to modify, suspend, or terminate, at Great Wolf's sole and absolute discretion, the Program in its entirety, for any reason. This information allows us to target our marketing dollars to the most effective channels. In order for Great Wolf Lodge to continue providing our high safety standards, we require your full cooperation to abide by Great Wolf Lodge's fire safety regulations. You agree that you shall remain solely liable for the contents of any submissions to the Site made by you or others using your account. These Terms provide a general overview of the Program. This property is privately owned and reserves the right to refuse service to anyone, subject to applicable law. Colorado Springs, CO. Posted: December 23, 2022. 5. Regardless of billing or master account arrangements, you are liable for any and all charges posted to your room(s). All disputes relating to this Agreement are subject to the exclusive jurisdiction of the courts of Madison, Wisconsin and User expressly consent to the exercise of personal jurisdiction in the courts of Madison, Wisconsin in connection with any such dispute including any claim involving Great Wolf and/or the Great Wolf Parties. Great Wolf Resorts may use cookies, web beacons or other passive tracking tools to collect information about your visit to our web sites and to track the effectiveness of our online marketing. I was never told about this policy. If there is an arrival date of more than ten days and calls back to cancel the reservation in Great Wolf Lodge within 24 hours, you can get in touch with Great Wolf Lodge customer service by phone at 1 (888) 960-9653 for the cancellation procedure. Unless otherwise indicated, fees for parking, food, merchandise, games, pay-per-experience attractions, concerts, and special events are not included. The Guest explicitly assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules. Great Wolf may terminate this Agreement at any time, for any reason or no reason, with or without notice, and without any obligation to User. At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with . Points and Member benefits or rewards may not be gifted, purchased, sold, bartered, brokered or otherwise transferred, except that the Program may allow a Member to donate or gift Voyagers Points in certain limited instances. Intentionally make available spoofed files or files with information designed to misidentify the actual content of the file. Title, ownership rights, and intellectual property rights in the Site, its content, and all copies thereof shall remain in and with Great Wolf, its licensors and/or its assigns. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SITE IS WITH USER. Each Great Wolf Lodge property stands ready to cater to guests with specific accessibility requirements, so we have made our hotels accessible for guests with special requirements. When this reservation was booked I paid extra for the flexible cancellation option which would allow us to cancel if something came up for a little bit extra. The following hotel amenities are accessible for guests with special requirements: We seek to offer a range of accessible entertainment options at our properties. We also may release information at the request of law enforcement authorities or other government officials , when ordered to do so by a court, or when we believe it is necessary to assert, protect or enforce our legal or intellectual property rights and/or in connection with an investigation of any activity that is infringing, illegal, may expose us to liability, may harm the website or visitors to the website. Is my child's information required for participation in online activities? Children under 14 must be accompanied by a parent or guardian to receive a replacement Wristband. Currently, no personal information is being collected, except when a person sends an e-card, at which time an e-mail address is temporarily collected. This resort may charge daily resort fees not to exceed $75 per day. At times our websites offer the option to send an e-card. When you redeem your Voyagers Points, your Voyagers Points with the earliest expiration dates are used first. Other restrictions apply, including, but not limited to, capacity constraints and other closures. By entering a Great Wolf Resorts website you agree to this Privacy Policy. Great Wolf Lodge, a chain of resorts with indoor water parks, will reopen later this month in Ohio with a number of safety measures to limit the chance of . 12. Great Wolf Lodge Poconos: NOT SAFE DURING PANDEMIC/NOT CLEAN - See 808 traveller reviews, 331 candid photos, and great deals for Great Wolf Lodge Poconos at Tripadvisor. You may be required to present your Program account information at the participating Great Wolf location in order to redeem the Bonus Deal. The heart and soul of Great Wolf Lodge Sandusky is its 33,000-square-foot indoor water park. When can I cancel with no fee? By purchasing a Wristband, whether separately or as included with a Reservation, or otherwise accepting a Wristband, you are deemed to have accepted these Terms and Conditions for use. Hands-on crafts and activities such as face painting and balloon twisting during the Lunch Time Lineup can keep kids entertained when they want a break from the water park action. DISPUTE RESOLUTION; WAIVER. If you have any questions about your reservation or lodge accommodations, please contact: [emailprotected] Great Wolf Resorts, Inc., 350 N. Orleans Street, Suite 10000B, Chicago, Illinois 60654, ATTN: Privacy Team. I started the process at 9 AM. It is also used in an aggregated, anonymous manner--in our internal analysis of traffic patterns within our website. All Voyagers Points that have not been redeemed will expire fifteen (15) months after the date upon which the Voyagers Points were received (which is the date of the Qualifying Purchase for which the Voyagers Points were received). Great Wolf Resorts, Inc. and its family of companies respect your privacy and will do their best to earn and keep your trust. All such service providers are bound by contract to refrain from using the personally identifiable information we collect from you for any purpose other than providing the service to Great Wolf Resorts. You acknowledge and agree, however, that we do retain the right to monitor and approve the Materials and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, or to protect Great Wolf, the Site or users of the Site. Disclaimer of Warranties/Limitation of Liability. One of the first. Void where restricted or prohibited by law. Free Cancellation Up to 9 days before check-in 1NT Family Suite $242 From $109/nt 55% off Two queen beds and one full sofa bed w/ daily water park wristbands for six 1,000+ bought 2NT Family Suite $229 From $99/nt 57% off Two queen beds and one full sofa bed w/ daily water park wristbands for six; 2-night minimum stay; 2 night min 1,000+ bought After calling to cancel, I was reminded of their $25 cancellation fee which I vaguely recall hearing about as I was booking. YOU AGREE THAT THIS SECTION SHALL NOT BE SEVERABLE UNDER ANY CIRCUMSTANCES FROM THE ARBITRATION CLAUSE SET FORTH BELOW, AND IF FOR ANY REASON THIS CLASS ACTION WAIVER IS UNENFORCEABLE AS TO ANY PARTICULAR CLAIM, THEN AND ONLY THEN SUCH CLAIM SHALL NOT BE SUBJECT TO ARBITRATION. Communications with you will be made using your most recent contact information. Is my child's information shared with third parties? Today, July 16th, I tried five times to cancel my reservations. Inspection and Search: As a condition to entrance to any Great Wolf Attractions, Great Wolf reserves the right to inspect any bags, clothing, or other articles prior to entry into any Great Wolf Attractions and to prohibit entry or require removal of items which Great Wolf deems inappropriate or potentially injurious to the Great Wolf Attraction, other patrons of the Great Wolf Attraction and Resort, or employees, or otherwise in violation of any Rules. Qualifying Purchase includes the room rate charge paid by a Member upon thecompletion of a minimum stay of 2 consecutive nights (Stay)at a participating Great Wolf location and the following purchases charged to the Members room during the Stay: (i) food, (ii) non-alcoholic beverages, (iii) attraction or food packages, (iv) cabana rentals, and (v) attraction purchases. Roughly a month ago we called to. Great Wolf administers and operates the Site from its location in Madison, Wisconsin USA. Wisconsin-based Great Wolf closed all its 19 resorts in 13 states because of concerns over the outbreak. Tethered Wristband: Each Guest Room Wristband holder may purchase additional single-day Wristbands for individuals not residing at the Resort during the relevant Reservation period for a fee to be determined by Great Wolf from time to time. You agree not to use the Site, or any results from your use of the Site, to: Upload, transmit or communicate any data that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; Forge headers or otherwise manipulate identifiers in order to disguise the origin of any data transmitted to other users; Upload, transmit, access or communicate any data or information that you do not have a right to transmit under any law or under contractual or fiduciary relationships; Upload, transmit, access or communicate any data that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; Upload, transmit or communicate any data that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; Intentionally or unintentionally violate any applicable local, state, national or international law, including any privacy laws of any applicable jurisdiction; "Spam", "stalk" or otherwise harass another; Collect or store personal data or other information about other users or non-users; and/or. Enrollment. A supervising companion is an individual 14 years of age or older who meets all posted Great Wolf Attraction Rules. Each Wristband represents a separate, non-transferable, non-renewable, limited time, revocable license offered by Great Wolf Resorts, Inc., (or any of its affiliated entities), for access to certain restricted areas of the Resort, which may include, without limitation, a waterpark area and/or one or more other attractions, subject to the terms and conditions set forth below, and any policies published by Great Wolf, in each case as may be amended from time to time. - $16.25 / hour + Commission FULL OR PART TIME At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Pricing: Great Wolf is entitled, in its absolute discretion, to change the price payable for Wristbands at any time and for any reason and may from time to time offer pricing or promotional offers at specific Great Wolf Attractions, online, via telephone or through third party channels. Bonus Deals may have certain restrictions including expiration dates and short, time-limited redemption periods. EXCEPT AS EXPRESSLY NOTED BELOW, ANY DISPUTE BETWEEN YOU OR ANY OTHER WRISTBAND HOLDER AND GREAT WOLF ARISING UNDER, OUT OF, UNDER, IN CONNECTION WITH, OR IN RELATION TO THIS AGREEMENT MUST BE SUBMITTED TO BINDING ARBITRATION UNDER THE AUTHORITY OF THE FEDERAL ARBITRATOIN ACT. For questions or concerns regarding the Program, please contact us as follows: Great Wolf Resorts, Inc., Attn: Great Wolf Rewards Program 350 N. Orleans St., Suite 10000B Chicago, IL 60654 Phone: 708.967.3300 Fax: 608.729.2235 E-mail:[emailprotected]. In any suit filed by a parent on behalf of a minor Wristband Holder, the parent agrees to defend and indemnify Great Wolf Group. YOU MAY NOT SUBMIT PERSONAL INFORMATION TO THE SITE IF YOU ARE UNDER THIRTEEN (13) YEARS OLD, AND IN SOME INSTANCES YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OR OLDER.GREAT WOLF MAY DISCONTINUE OR MAKE CHANGES IN THE INFORMATION, PRODUCTS, OR SERVICES DESCRIBED IN THE SITE AT ANY TIME WITHOUT PRIOR NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU. Eligibility. If we make any material changes in the way we collect, use, and/or share the personal information we have previously collected from you, we will notify you of the change by sending you an e-mail at the last e-mail address that you provided us. The Wristband Holder, and parent on behalf of any minor Wristband Holder, further agree that any lawsuit filed may only be filed in the state or federal courts located in the same county, or as it relates to federal court, the same district, as the Resort. read more Amenities and More Takes Reservations No Delivery No Takeout Replacement of Wristband: If a Wristband is lost, stolen, or forgotten, the Wristband can be replaced at the Resorts front desk, and a non-refundable replacement fee may be charged. A maximum of three hundred (300) Voyagers Points can be earned per Stay and a maximum of five hundred (500) Voyagers Points can be earned in any seven-day period. See ourPrivacy Policyregarding use of personal information. We may send you email and other communications related to Program and your Program account (regardless of any settings or preferences related to your Program account). These Terms, all transactions related to the Program and all related matters, regardless of your location, are governed and construed solely in accordance the Dispute Resolution provision provided in the Great Wolf Terms and Conditions (available atwww.greatwolf.com/terms). Great Wolf Lodge has a policy that they will charge you the full price for your room if you try to cancel your reservations within 72 hours. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof. In the event of a dispute, controversy, or claim arising out of or relating in any way to these Terms and Conditions or use of the Great Wolf Attractions, the complaining party shall notify the other party in writing. We do not grant any license or other authorization to any of our trademarks, logos, trade names, service marks, other copyrightable material or any other intellectual property by including it on the Site. User Conduct. Great Wolf may also change accommodations, alter or cancel any activities of, deny service of alcohol to, confine to guest room, search the guest room, property or baggage of any Guest when in the sole opinion of Great Wolf, the Guests conduct or presence, or that of any minor for whom the Guest is responsible, is believed to present a possible danger, security risk or be detrimental to himself or the health, welfare, comfort or enjoyment of others, or is in violation of any provision of this Agreement. Upon cancellation, your Program account shall immediately cease and you may no longer receive communications or receive Program benefits. YOUR CONTINUED USE OF THE SITE INDICATES YOUR CONTINUED ACCEPTANCE OF THIS AGREEMENT. Guests with animals not qualifying as service animals under applicable law will be asked to check out and will forfeit their deposit. Resort means one of the Great Wolf Lodge locations. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. However, we will not use the child's email address to contact the child and we will delete it from our records once we have responded. NO USE OF THE SITE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER. Any Wristband Holder violating this prohibition, including, without limitation, by advertising, posting or otherwise communicating an offer to sell or gift Wristbands will have their license revoked for their entire party and be subject to further legal action. Permission is granted to display and electronically copy and print hard copy portions of the Site for your own non-commercial use. 2501 Great Wolf Drive. Essential Duties & Responsibilities. Great Wolf only gathers personally identifiable information, such as names, addresses, e-mail addresses, etc., when a visitor voluntarily submits the same, including through activities or postings at the website. All children under the age of 14 must be accompanied at all times for Great Wolf Attractions by a supervising companion. At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. We use this information to process your request and/or to contact you with questions regarding your reservation or purchase. Please see the rules and safety features posted for each attraction for detailed requirements. Voyagers Points will be credited to the account upon consummation of the qualifying transaction or activity garnering Voyagers Points. Essential Duties & Responsibilities. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of any content of the Site is strictly prohibited. Base Rate: $21.00 per hour Essential Duties & Responsibilities: At Great Wolf, our Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. I made a reservation for 2 nights at the Great Wolf Lodge in Washington reservation number ********. $21 Hourly Full-Time Summary: At Great Wolf the Sales Associate uncovers, converts and services high volume group and event business in accordance with goals established by Lodge leadership, contributing to the overall success of the Lodge. We recognize some guests booked using a special, one-time discount not transferable to other calendar dates. These terms and conditions govern the Great Wolf Lodge Voyagers Club (the Program). The number, type and frequency of Bonus Deals are based on a number of factors, each of which is subject to change without notice. The arbitration will be conducted in Chicago, Illinois, and the laws of the state in which the Resort is located shall govern. View Health & Safety Program A Wristband is valid for admission at the Resort from which it was issued and grants a revocable license to the registered, authenticated Wristband holder for admission and use of specified Great Wolf Attractions (unless restricted by conditions which could ultimately prohibit someone from participating safely, including without limitation, height, weight, age, physical limitations such as pregnancy and heart conditions, or observed inappropriate behavior) during the Validity Period. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. Voyagers Points may not be redeemed for any purchases or charges to the Members room for Great Wolf goods or services during the Stay or the purchase of gift cards or gift certificates. Children's' Privacy: Policies For Users Under Age 13. 8. EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, GUEST AGREES THAT ANY ARBITRATION OR LAWSUIT AGAINST GREAT WOLF OR LODGE WHATSOEVER SHALL BE LITIGATED BY GUEST INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS OR REPRESENTATIVE ACTION, AND GUEST EXPRESSLY AGREES TO WAIVE ANY LAW ENTITLING GUEST TO PARTICIPATE IN A CLASS ACTION. This does not affect your statutory rights as a consumer. Wristband Holder means the individual to whom Great Wolf or the Resort directly issues a Wristband. GREAT WOLF MAKES NO WARRANTY THAT THE PROGRAM WILL BE UNINTERRUPTED, TIMELY OR ERROR FREE, NOR DOES GREAT WOLF MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PROGRAM. What can I do if someone gets sick before we arrive? New England's Great Wolf Lodge has been closed due to the coronavirus pandemic but they began taking reservations in October for Thanksgiving week with hopes that the water park and hotel will . The policy is effective as of 2 p.m. on March 15. We appreciate your patience and understanding as we implement these important health and safety measures to ensure you and your family can have fun creating memorable family moments. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. Failing to abide by the check-out time may be assessed a fee, up to the full overnight rate. To enroll, you must provide the requested information (including a valid email address) by registering online to become a member of the Program (Member). Links to non-Great Wolf websites may be provided, in which case they are provided solely as pointers to information on topics that may be useful, and Great Wolf does not control over the content on such non-Great Wolf websites. TRAVERSE CITY, MI - Great Wolf Lodge in Traverse City is set to reopen after a months-long closure due to COVID-19. GUEST HEREBY AGREES THAT EXCEPT AS PROVIDED IN THE LAST SENTENCE OF THIS PARAGRAPH, GUEST MAY BRING CLAIMS AGAINST GREAT WOLF ONLY IN GUESTS INDIVIDUAL CAPACITY. Great Wolf Resorts maintains security measures, such as firewall, limited access, and SSL encryption technology, designed to protect against loss, misuse, and alteration of visitor information collected by Great Wolf Resorts through its websites. In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent about rescheduling your reservation, or to cancel and receive a full refund. Director of Guest Services- Full-time-Salaried $90k-$95k annually. The arbitration will be conducted by three arbitrators (each party shall select an arbitrator within ten (10) days of commencement of the arbitration, and the two arbitrators will select a third neutral arbitrator within twenty (20) days of their selection.) SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT APPLY TO USER AND IN SUCH CASE GREAT WOLFS LIABILITY AND THAT OF THE GREAT WOLF PARTIES SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. If you have any questions about this privacy statement, please contact:[emailprotected]. Great Wolf reserves the right to hold any Wristband Holder responsible for the subsequent unauthorized use of any Wristband within their control. These offers may appear with different descriptions from time to time and may vary and be customized by Member (collectively, Bonus Deals). Any attempt to gain admission to Great Wolf Attractions with a cancelled or unauthorized Wristband (including as obtained through unauthorized means), or a cancelled Wristband, will constitute a breach of these Terms and Conditions. We do not retain this information or use it for any purpose other than to send and acknowledge receipt of the e-card. Tienen chalecos salvavidas disponibles? Great Wolf reserves the right to modify number of Voyagers Points received and number of Voyagers Points needed to redeem specific rewards. Voyagers Points may be redeemed only for room charges during a future Stay at a participating Great Wolf location. Upon redemption, the total room charge for the Stay is reduced by the then-applicable value of the number of Voyagers Points that the Member redeems, after application of other promotional offers and discounts and before tax. Intentionally make available spoofed files or files with information designed to misidentify the actual content of e-card. Indoor water park Full-time-Salaried $ 90k- $ 95k annually entering a Great Wolf Resorts Inc.! Responsible for the subsequent unauthorized use of any Wristband Holder responsible for the subsequent unauthorized use of any Wristband means! And short, time-limited redemption periods for the subsequent unauthorized use of the state in which the directly. Internal analysis of traffic patterns within our website child 's information required for participation online! Your Program account information at the Great Wolf administers and operates the SITE is with USER the! 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