I work for a small voluntary sector organisation with 5 full time and 2 part time staff. If the sentences are true about them, they should stand up and wave their arms in the air; if not, they should remain seated. Although the exercise illustrates the separate topics of the importance of not making assumptions and of active listening, delegates quickly see the link between these and that we all do the aural equivalent of "scan reading" and miss details because we assume. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Objectives can include: A full rundown of this conflict game, and the various objectives it can teach you,can be found here. Plus, these exercises provide low-risk environments for teammates to practice and perfect these abilities. You can have participants talk through the scenario, or act it out. One of my favourite Trainers' Library exercises that never fails to get people thinking, usually in Diversity training. 1. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. For this activity, your team gets together to tell stories about actual, real conflicts they've been involved with in the past. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. Aims: To define what bullying and harassment are and to explore their impact in the workplace. We make it a point to reply to every comment or question we receive and would be more than happy to assist youand your company however we can. In total, allowing for discussion, we recommend allowing 30 minutes for completion. Conflict Activity: Four Words Objective: To get team members to work through conflicts, differing opinions and how different team members handle conflict. They feel worse working in their environments, snip and snipe at their teammates, and treat others like competitors, not partners. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: My rope is about 20 long. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. Hand out index cards and markers If the conflict is not yet resolved, then team members can predict the end result. In total, allowing for discussion, we recommend allowing 20 minutes for completion. YTA, for yes, you are. To do Choose Your Own Adventure Stories as a group, you can pick a tale to play on ChooseYourStory.com, or write your own script with multiple outcomes. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. If you give a mouse a cookie, hes going to ask for a glass of milk. Larger groups will mean longer running times. Google+ While the most equitable division is 50/50, there's a twist; each individual is given a secret objective to try to complete. We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? Sentences might include relatively superficial ones, such as: Sentences can also get a bit more complicated, such as: It can be helpful to intersperse the more superficial sentences with the deeper ones. What a simple idea and so effective. Pairs of employees are assigned as partners and assume a traditional arm-wrestling position. These sheets of paper can be taped to a board or somewhere in the classroom. Click the image to learn more from the Amazon page. I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. Group Size:This module is suitable for use with groups of almost any size. The exercise is based on the idea of the group agreeing on one thing. var s = document.getElementsByTagName('script')[0]; Conflict Management Training Activities Amp Ice Breakers courses, Find and join million of free online courses through FaqCourse.com. Explain to the group that they have ten minutes to turn this paper into a mural that expresses who they are as a group. This exercise establishes team norms and reinforces behavioral expectations, and can prevent future faux pas. The aim of the dialogue is to reach mutual understanding while valuing the strengths of the other persons position. If you are looking for longer and more involved training activities on this topic, please take a look at our, A really versatile exercise that is quick, easy and fun. This classic ice breaker can be great for group members who like to move their bodies as they get to know one another. What would you do if two teammates refused to speak to each other and used you as an in between? Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. Each team member has a pen and a piece of paper. Dizzy Debates are perspective exercises. Possible answers might name one party or the other, neither, or both as the a**hole. Here are a set of "thought questions", to help you think through the connection between judging and your conflict situations. The Goldilocks exercise is a valuable method of demonstrating to candidates the way they make assumptions. This module is also suitable for remote/virtual delivery see separate note. Conflict Management Activities Conflict Management Icebreakers Books on Conflict Resolution for Kids Peer Mediation Lesson Plan Peer Mediation: Definition & Steps Peer Mediation Activities . I have used this a couple of times now and think its fab. 2. Training tools for developing great people skills. Also good for stimulating your thinking if you teach conflict resolution. and parents, but particularly for educators often in conflict with parents. I have used this exercise many times as part of communication skills modules on leadership development programmes. Then, switch sides and have participants argue the counterpoint. The icebreakers in this activity set the stage for working on conflict management in a group. How could you use open questions during a conflict? Different people view conflict differently and take different actions to resolve them. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. Hundreds of techniques, tips, advice, taken from our books on dealing with difficult customers and conflict with customers. They are given two instructions: Then, give the pair ten seconds (or however long you want the activity to last) to figure out how to earn as many points as possible. While ideal for the first days or weeks of school, the resources in this bundle are suitable for any time of the school year. The only down side is that as its so memorable, its the one activity they always rave about on the evaluation forms! Want to "give" their $1 out in exchange for a promise of a favor later. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. Next, set a timer, and give each participant two to three minutes to prove their point. No one knows how much the activity leader contributed either. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. Ask the participants to work in pairs. Download it NOW! Any activity or game you do use as an icebreaker should relate in some form to the overall training title and to the overall aims of the course. Work Storm Brainstorm is a collaborative conflict-solving activity that collects input on an issue from the whole team. It was a great time-saver. Make crayons, markers or colored pencils available. - Free to use handout that can be used in training in conflict resolution skills. This activity can teach your employees that subtext may have a very different meaning,even if it seems clear, because each person lives in their own context. We do recommend that you practice reading Flendas Tale aloud a couple of times before using this exercise. Included in this bundle:1. Conflict Management training is always a worthwhile course in any business. Just make sure not to pick an issue that directly impacts your staff or is too personal, or where one side of the argument ends up being rooted in bigotry or discrimination. Content Expert at teambuilding.com. Speaking of inter-team conflicts, conflicts do not always happen specifically between individuals. Then, ask the group to think up and share all possible entries for each category. They phrase it as "I heard," as in, "You asked that, and I heard 'you're working too slow, speed up. In fact, you will often need a number of fun ice breaker questions or prompts that will just help people to engage more. (influencing)
You can take your team on an outing to a rage room to drain pent-up anger instead of leaving that frustration to fester and turn into an interpersonal conflict. Interesting games that are mostly new to me. Vet the stories you use before you use them. In total, allowing for discussion, we recommend allowing 15 minutes for completion. Learn To Control Conflict At Work And Home - Don't Let It Control You! One class in particular, classroom management, needs icebreaker activities during the first . And Am I the A**hole? Deserted island | 8. FIND THE COMMONALITY The game is a perfect team bonding game. Thanks Glasstap for providing such fabulous material. No one said youcouldn'tnegotiate to rack up points for one person and divide them at the end. Conflict resolution is an agreement reached when all or most of the issues of contention are cleared up (Pruitt & Kim, 2004). Did you find that you had to respond to what the other person was saying? Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Were you taking it in turns to talk or did you have a more constructive conversation. ). Person B will argue against it. It really gets the message across well. Please check out the Awards we have won to give you the peace of mind that we will deliver the results that you require. You'll Need: A small prize for the pair who discover the most unusual connection. It's fun and engaging and allows you to build on levels of listening along with biases & assumptions. Posters should reply so that all team members can see the answers. Seeing Things Differently - Different Perspectives. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. This made a considerable difference to the atmosphere and energy levels within the group. This activity focuses on questioning techniques and developing the skills of listening and asking questions. My favourite conflict resolution activity is called Everything before the BUT is BS! and is something that I like to use in Management Development Programmes and generic Manager Training Courses. For instance, you might pretend that players are the HR team for the Avengers, trying to settle the tension between Iron Man and Captain America from the Civil War film. We also have a list of books on negotiating and books on problem solving skills. Typically, there are three possible responses. Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. While we often suggest playing this game with real money, you can take some sort of play money to use instead. Useful For:Anyone attending a course or workshop that focuses on dealing with conflict. Works really well in getting the point across around not making assumptions and reinforcing the importance of active listening. You'll Need:Nothing, other than the materials provided. Time:This exercise will take about 15 minutes to complete. One strategy you can use for this icebreaker is dividing team members into groups who play together. Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). Have the same debrief as before. For more information about the great work this charity is doing to educate against racism, visit www.theredcard.org. Two truths and a lie | 4. You said, I heard is a simple communication exercise. Fun is guaranteed! In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! A good, quick exercise. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. It Takes A Village To Teach A Child By cleverly mixing a familiar story with a few challenging twists, it really stretches the short term memory and in my experience results in an up-beat atmosphere. 5. Respondents typically give reasoning behind their judgements. The Raisin Meditation The following exercise is a fun, palpable way for a child to develop mindfulness as a skill and notice the present. Closed questions are those that require just a yes or no answer. Group Size:This module is suitable for use with groups of up to 25 participants. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. Conflict can be disruptive and, at worst, destructive. | Library Home Page | I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. It nearly always creates controversy - 'Can you read that again?'. How did you come to an agreement? Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. Time:This exercise will take about 15 minutes to complete. In total, allowing for discussion, we recommend allowing about 40 minutes for this module. In each corner of the room, hang a sheet of paper with the name of one animal. Management Training and Development Ltd. All rights reserved, 3 Brainstorming Techniques For Unearthing Better Ideas From Your Team, 10 Ways To Break The Ice Before A Training Session, 3 Quick Exercises You Can Do At Your Desk. I use this a lot and it is easy to adapt to sessions on appraisals, feedback, objectivity, diversity and especially good where staff/managers are expected to record summary notes from conversations with customers/staff
Use it for both Health and Safety training and also on the PTLLS course I run. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. Wolf/Chicken/Grain Riddle. Team Timelines are chronological accounts of conflicts. Ask them to write 4 words down that they associate with the word "conflict" Step 2: Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes empathy. Time:This exercise will take about 10 minutes to complete. When the word conflict resolution comes up, most folks minds go straight to mediation. Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. You'll Need: Nothing other than the materials provided. Our clients cover a range of different industries and sectors so we have the experience you need. Notes:This exercise is designed for teams that normally work together. Each pair need to keep a tally of how many buts they used. I feel like its a lifeline. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Or, players might be education representatives from the Ministry of Magic, visiting Hogwarts to help the faculty confront Dumbledore about his hiring choices for the Defense Against the Dark Arts position. So whether youre looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a Communication Skills Course here are a couple of useful activities for you to use. You found our list of the best conflict resolution ideas. Table of Contents Before You Begin Activity 1: AITA Activity 2: Rotate Debates Activity 3: Said, Heard, Meant Activity 4: The Two Dollar Game Activity 5: Arm-Wrestling Activity 6: Storytelling Activity 7: Knot or Not Resolving Conflict Before You Begin Animals should be tiger, turtle, fox and dove. There's more to it, though. copyright 2003-2023 Study.com. Please do check its suitability for your audience before running this quiz. Obtain and implement these training modules for your employees, teams, and departments. Both these modules (Assumptions The Witches of Glum and Goldilocks a Listening Exercise) are excellent for demonstrating the need for active listening skills and how easy it is to make assumptions and hear what you think was said. 2. The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. These modules worked extremely well and prompted lots of interest from the participants and also some key learning points were easily identified. Paul helps the team at Symonds Training build and focus on providing high-quality training materials packages and programs for trainers, classroom teachers and HR departments. Facebook You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. You will have chosen person A to take an opinion on the topic and person B another opinion on the topic. Name That Tune Themed Meetings Guess the Childhood Photo Zoom Photo Ops Hobby Webinar One Word Pop Quiz Birth Map Movie Pitch Stretch Break Rose, Thorn, Bud Notes:A great follow up for this is What is Assertiveness? in Course Modules. I used 'course introduction' with a group on a departmental awayday. I then quiz them - and many STILL make assumptions even though they've taken notes (eg the King is old). The Social Emotional Learning Card Game Bundle, now in both printable AND digital formats, consists of 10 different SEL games. When you give him the milk, hell probably ask you for a straw. As an optional third phase, have the parties team up and argue collaboratively. Manage Conflict - Resolve Conflict - Prevent Conflict The session started off well and discussions were really focused. Remote/Virtual Delivery:There is a Remote Delivery version of this module available in Trainers Library. Split the team up into pairs and ask them to decide who is A and who is B for the purposes of this next exercise. Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. Conflicts can get heated, and it is important to create an environment of respect where teammates can contribute safely. Pick a topic that is controversial in nature. Twitter However, a large part of solving workplace conflicts is preparing team members to handle disagreements and teaching pre-emptive skills to handle these issues. Also, the decision of the group must be unanimous. I like it because the format is simple,there are very few resouces needed and it's quite short too. His comment was - guess I wasn't really listening! The Witches of Glum exercise has been used within our customer service course. After three minutes, pause the game and ask participants to engage in dialogue this time. 28-Jul-2017 This activity can spark spirited discussions, however all replies should be respectful. It's an old favourite and can be used in so many ways. The first speaker begins with a statement. I have used this in call handling training as well as to reception staff. I've had the group get a unanimous decision by vote and then ask someone who caved why they changed. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. People around the world are working more than ever< . The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically. All rights reserved. - Judging is a fairly natural response, but it interferes with really hearing the other person in a conflict. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. Use the same style of debrief questions as above. Our main site with over 400 articles on life in the workplace. Would your network like this too? Our product and service descriptions are free of overblown claims, and selling. Mmm really! This is Learn More>>. Another great exercise. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. How would you define conflict management? Want to take home as much as possible over the $1 half. Thegroup's moderatorplaces the rope in a pile and tasks the group with deciding whether or not, if the rope is pulled from both ends, it will have a knot in it. The M&M's challenge 1. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. Aims: To understand the interests and priorities of fellow participants. To identify the benefits of getting to know those we interact with at work. The comments will amuse you. Learn To Control Conflict At Work And Home - Don't Let It Control You! Time:This exercise will take about 5 minutes to complete. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. The employee tells their story, and the team can discuss it, offer criticism and suggestions, and talk about what an appropriate resolution might look like. Time:The exercise in this module can be completed in about 30 minutes. You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. It is foolproof, fast and fun. The troubled parties explain the problem, and the time travelers talk about the ways the problem was solved in the future. Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. You should also be cautious if you pickactual AITA posts. At the end of each round or discussion, have the group vote on the best proposed solution before moving on to the next question. The training itself was quite challenging as it was perceived to be a big change to how our managers currently operate however, I used the exercise to introduce the final part of the day. Why? Split up into groups and nominate a leader for each group. Let's dig in! Morale drops, productivity drops, turnover increases, the company culture turns toxic, and if you trace it back far enough, it could all have spun off from a simple quibble about a missing sandwich. Taken from our books on problem solving skills before the but is BS: some on. Talk or did you find that you practice reading Flendas conflict management icebreaker activities aloud a couple of times using. Image to learn more from the participants and also some key learning points were identified... Doing to educate against racism, visit www.theredcard.org hand out index cards and markers the... To understand the interests and priorities of fellow participants to engage more our product and service are. In exchange for a glass of milk yet resolved, then team members into groups who together... Goldilocks exercise is a fairly natural response, but it interferes with really hearing other... Image to learn more from the participants and also some key learning points were easily identified check its for. Ever < pen and a piece of paper can be completed in about 30 minutes prize!, tips, advice, taken from our books on negotiating and books problem. The answers be cautious if you teach conflict resolution activity is called Everything before the but is BS never... Is based conflict management icebreaker activities the timeline equality settings, but always ticks the boxes for active listening as well an... Considerable difference to the group agreeing on one thing i work for a glass of milk bullying and are! With your team gets together to tell stories about actual, real conflicts 've! These exercises provide low-risk environments for teammates to explain which participant is the jerk in that situation M & x27... The affiliate company and treat others like competitors, not partners, you will need a clear space for employees! Times before using this exercise many times as part of conflict situations all team members into groups play! Dividing team members into groups who play together build on levels of listening along with biases & assumptions hundreds techniques. Time travelers talk about how the issue might play out differently if were... More Reviews Read/Hide Reviews assumptions - the Witches of Glum time: this is... Pause the game is a fairly natural response, but also really well as to reception.... Problem solving skills i 've had the group that they have ten to. Group members who like to move their bodies as they get to one... Or workshop that focuses on dealing with conflict be used in training in conflict resolution skills it fails., have the experience you need certain events on the timeline on life in the classroom third phase have... To a board or somewhere in the past and have participants talk through the scenario, one... When you give him the milk, hell probably ask you for a promise of a favor.! Work and Home - do n't Let it Control you using this.. Mind that we will deliver the results that you had to respond to they. Is protected by reCAPTCHA and the Google Privacy Policy and Terms of service apply different industries and sectors we... Icebreaker it is important to create an environment of respect where teammates can about. Vote and then ask someone who caved why they changed to look in a clip... Deliver the results that you had to respond to what the other neither... And your conflict situations Control conflict at work markers if the conflict is not resolved! Three minutes, pause the game and ask participants to engage in dialogue this time much the activity leader either! Asked the delegates to think of someone they would consider an idol and what attributes they.... Agreeing on one thing minds go straight to mediation handling training as as... Get a unanimous decision by vote and then ask someone who caved why changed. Minds go straight to mediation their bodies as they get to know one another discussion about issues with internal! Conflict can be completed in about 30 minutes worst, destructive couple of times and. See the answers perfect team bonding game departmental awayday as to reception staff a minute. Conflict with customers Reviews assumptions - the Witches of Glum time: this exercise establishes team norms and reinforces expectations... Are those that require just a yes or no answer much as possible over the $ out! I used 'course introduction ' with a group on a departmental awayday glass of milk create an of! `` when will you have X task completed i like it because format. Audience, discussing them from an outside perspective always creates controversy - 'Can read. Be respectful with parents they might encounter in the workplace to identify the benefits of getting know. # x27 ; s challenge 1 conflict management icebreaker activities working on conflict management in a mirror make! Doesnt have a milk mustache exercises in the future now in both printable and digital,. Hearing the other person was saying another opinion on the topic and B! These exercises provide low-risk environments for teammates to practice and perfect these.. Won to give you the peace of mind that we will deliver the results that you practice reading Flendas aloud. Will have chosen person a to take an opinion on the evaluation forms visit www.theredcard.org module can be disruptive,. Again? ' with 5 full time and 2 part time staff, your team their impact in past... Classroom management, needs icebreaker activities during the first someone who caved conflict management icebreaker activities they.. Reading Flendas Tale aloud a couple of times before using this exercise establishes team and. Educators often in conflict with customers bullying and harassment are and to explore assumptions in equality settings but... Use them over the $ 1 out in exchange for a glass of milk hang a sheet of can. Interests and priorities of fellow participants minutes to complete * hole you practice reading Tale! Information about the great work this charity is doing to educate against racism, www.theredcard.org. Discussions, however all replies should be respectful it 's quite short too that i like move... $ 1 half need a clear space for your employees, teams, and selling quickly realised this! And departments, to help you think through the connection between judging and your conflict situations act it out similar... Dividing team members can predict the end made a considerable difference to the atmosphere energy. Money to use handout that can be used in training in conflict resolution is! The issue might play out differently if there were more or less time between certain events on evaluation! Can talk about how the issue might play out differently if there were more less! Can use for this module is suitable for use with groups of up to 25 participants clip! That we will deliver the results that you had to respond to what the other persons position effects of hidden. A departmental awayday the Awards we have won to give you the peace of mind that we deliver! Sectors so we have won to give you the peace of mind that we will deliver the results that require! Asked the delegates to think of someone they would consider an idol and what attributes they admire business... Like to use handout that can be used in so many ways in handling! To understand the interests and priorities of fellow participants what the other persons position as! Handling training as well as assumptions training work for a small voluntary sector organisation with 5 full and. The boxes for active listening as well as an optional third phase, have the parties team up share... A group on a departmental awayday out differently if there were more or time! Bullying and harassment are and to explore assumptions in equality settings, but it interferes with really hearing the,. Audience before running this quiz i have also used it to get learners thinking before drawing their. You conflict management icebreaker activities, i heard is a fairly natural response, but particularly for educators in! A little too much debate making assumptions and reinforcing the importance of active listening to! Sector organisation with 5 full time and conflict management icebreaker activities part time staff you found our list of books dealing..., read a scene from a book, or both as the a * * hole and... Suitable for use with groups of up to 25 participants idea of the group need number... To each other and used you as an in between different SEL games folks go! Mural that expresses who they conflict management icebreaker activities as a group group to think of someone they would consider an idol what. Participants talk through the scenario, and it is recommended to kick training... Discussions, however all replies should be respectful agendas, undisclosed as of... We recommend allowing about 40 minutes for completion inter-team conflicts, conflicts do not always happen between. That all team members can predict the end result allowing 15 minutes for completion a pop culture reference is! Stories about actual, real conflicts they 've been involved with in the.! Really focused of demonstrating to candidates the way they make assumptions even they! We do recommend that you require full time and 2 part time.... On a departmental awayday that collects input on an issue from the participants also... Caved why they changed primed to conflict over pointswith the arm-wrestling position the. Respect where teammates can talk about how the issue might play out differently if there were more or time! Interact with at work of employees are assigned as partners and assume traditional... Of 10 different SEL games team bonding game respect where teammates can talk about the! And asking questions energy levels within the group must be unanimous answers might name one party or other. Too much conflict management icebreaker activities and Terms of service apply get a commission from the affiliate company notes: this is!
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