Hi, I recently purchased the silhouette cameo and Ive had many of the same problems listed here. Hello to all you frustrated Silhouette owners too! This is awful, as I sell decals on E-Bay and my reason for updating was so that I could export all of my designs to a disk to put on my new laptop. Your mat will end up looking like its been through a major battle!! Is lock-free synchronization always superior to synchronization using locks? Please help!!!!!!!!!!!!!!! Thank you for posting this information! Things will settle down, soon!! All rights reserved. Upon opening the software, you will be prompted to register the tool, which you may skip by selecting Continue > Already Registered. Its 3.15am here so it looks like another sleepless night. https://forums.autodesk.com/t5/autocad-forum/panning/td-p/6334403. Each and every one of them is still attached to the paper, and had to a use a little scissor to cut them off completely. Re-open the Finder Trying to make my first cut on my new Cameo 4 and Silhouette Studio Sends my image, but then stays stuck on processing. Did I miss anything, Karen? The Cameo is pre-set at the factory for the 12-inch cutting mat. I have a few thoughts and, if none of them fix your problem, then you should call tech support at Silhouette America. Promise!! Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Learn more Im enjoying reading all the responses and solutions to different problems. Can someone help? This will clear the memory. In addition, don't forget to look for specific answers by using the Search Box on the blog. Best article I have ever read on the same topic. Ive been cutting images with no problem. (My husband, the giant nerd, taught me thisand a lot more). If that doesnt do it, Silhouette owes you a brand new Cameo!!! And now nothing on my account wont work its like it is frozen. Have you got the problem solve? Method 6: Update Silhouette Studio Not sure if you still running this page or not. This helps me to be able to keep my business going and provide more tutorials. Any one else have this issue? Al of a sudden while cutting the blade stopped, and just cuts a straight line through the allready cut paper. If its not, your next step is to call Silhouette America support and explain your problem. You may want to try the latter first. Refer to this chart: Silhouette Cameo Settings for Cutting Vinyl, to see the settings for the various types of vinyl. CRAFTERS: if you have other ideas that may help Cathy, please leave a comment. Once all steps are completed, please go to your computers Control Panel > Printers section and remove the CAMEO 3 driver that was installed. I have to go through the steps of deleting the silhouette, emptying the recycling bin, go to the downloaded purchases and recovering all again. I just put a small piece of tape on each corner of my cardstock and send it through the Silhouette. In the kit there is a little spatula which you slide under delicate cut-outs for easy removalwithout tearing! Ive came to find out I can only use the older version of sil studio, The new version freezes my system every time, so you may need to download the older version. Hey has anyone replied back because I am having the same issue. Only major complaint I have is that the left side will not grab up my vinyl. Oh, you must be ready to tear your hair out!!! HELP! I am sorry to say that I have never done a project using rhinestones. I have done all the steps correctly as you explained above but when I get to this part the screen is blank: I havent tried do this on my Cameo, yet. The empty area in the middle is the starting point of any shape or line you draw. I assure you, Im not! I have an HTV emergency project and of course mine is doing this exact think. You can also poke the blade through the cardstock to see how far beyond the thickness of cardstock it protrudes Any help is much appreciated!!! Did anyone find how to fix this? 1. Works perfect every time. Now there is no response either by phone or e-mail. Press Return I reinstalled the program and ALL of my files are gone. There are several references made about setting the white rollers to the edge of the cutting mat to prevent it from slipping. But i saw on one of your answers that you have been using the same mat for a looong time. registration marks. We may have a link exchange arrangement between us. However, perhaps if you try calibrating your Cameo by doing a Print-and-Cut. Select the Go menu at the top of the desktop Thanks, so much for dropping by!! its showing syncing during the stop. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. There are lines all the way across, but you want to use the one that is furthest to the left. I, too, have arthritis and, even if I didnt, Im not sure I would be able to move the white rollerthey sure didnt make it easy!! Your site has been the most helpful so thought I would see if you had any ideas? If you are keeping the blade clean, then I am at a loss. ill try it again with a slower speed and not a cutting mat since thats what silhouette told me to try. My favourite methodthe one I personally use all the timeis tape. I just bought my machine (used) so Im not sure if this is common. that I believe may be able to help. I have also found that the cardstock I bought and the office supplies storethe kind designed for use in your inkjet printerare also too soft and fibrous. o com.aspexsoftware.silhouette_studio.helper Those on the left were perfect, those in the middle-right were scored, and those all the way to the right werent cut at all. I found a GREAT tutorial on how you can do envelopes using the sketch pen feature on the silhouette, Ive used it to do all my wedding invitations. "Have you tried changing the visual style back to 2D Wireframe? Thats good!! Its not a mouse setting, because youre not having the problem with old documents. 2 over here with Mrs. Cameo & myself, and our relationship seems to lighten up rapidly 3. What do I do? This will tell the machine that this is a hole and needs to be cut out. Please help me, I have already tried this: https://www.silhouetteamerica.com/faq/solution/cameo-3-firmware-bricked Not sure what is causing it or how to fix it. Did you figure this out? please help!!!!! Could there possibly be a problem with my machine? PLS HELP ME .I BOUGHT MY SILHOUETTE CAMEO A WEEK A GO AND ITS NOT CUTTING STRAIGHT BECAUSE I NOTICED THAT THE ROLLERS ARE NOT THE SAME LEVEL AND WHEN I PUT THE PAPER IT DOES NOT DO A STRAIGHT CUT IT GOES IN ANGLES IM SO FRUSTERATED PLS HELP ME I am very frustrated with this setup. I just need a way for the trace option to pick up the outline and any bits inside the outline, such as the bits that make an O, rather than only the outside causing it to be a block circle, and one trace line on the font, rather than either side. Help !! It shows the blade for the Zing, but the tests for blade depth setting apply to the Cameo blades also. Has this happened to anyone? When you release your mouse, the Pan function will turn off. I suspect a manufacturing defect, as the cutter, otherwise, turns on, allows touch pad control, but is not detectable by WIndows, hence, is basically a useless (except as a doorstop) device.. Absolute Disaster Horrible Nightmare is name of this machine. If you are using a heavier cardstock, you can first try a double-cut and, if necessary, turn the blade up to 4. So I remove file, delete it and try to download againand sometimes it says try againwell u only get 3 chances and after that you are out of luck.I never have a problem getting downloads into photoshop or off etsy, I have contacted Silhouette so many times in the past 4 months that I am ready to throw the darn thing across the room. The original blades were manufactured in Hong Kong and were defectivethey are set at the wrong angle and simply tear the paper. But try them first and I will keep my fingers crossed. 3. Its such a huge waste of vinyl, which none of us can afford to waste. This is costing me so much money right now not being able to turn it on and just cut, like I was able to before. Then, try make some large, simple cuts using your copy papersquares, circles, big flowers, stars, whatever. I have the free 100 designs and I have bought 12 other ones. If rebooting doesnt fix things, then the next question is, are you having this problem in any other application or is it only in Silhouette? My last attempt is to buy a couple more blades and pray it cuts well. Sil help is of no help and has no answers. There is a faded margin on all 4 sides on Silhouette Studio if I look carefully, and the part of the design in the faded margin does not get cut. I look forward to hearing good news from you very soon!! Double-click the icon to run the application. That way I can open newer design versions and save them in Legacy. Fingers crossed!! The Silhouette Cameo is not giving me the cut button at the bottom of send to silhouette page. This means it could be 1) a mouse setting in the control panel (have you changed any settings, lately) 2) it could be a problem with the mouse, itself (try unplugging and re-plugging your mouse cord or, if its cordless, unplug the little stick and plug it back it) 3) the last thing I can suggest is downloading new mouse drivers. Why does Jesus turn to the Father to forgive in Luke 23:34? Im glad you love your SilhouetteI love mine, too!! The middle of the letters never looks right. I hope all goes well. I am hating this machine. Here it is: 6.13 Offset Options The Offset option may be used to outline cut-line images giving the image a shadowed mat effect underneath it. Trial and error seems to be the way it works with the Cameo. Went to turn it on this morning and NOTHING! Went to power it on this morning and it wont turn on. The slot is on the side of your cameo machine neaer the bottom.. I hope this helps. It will stick to the mat since you cut the hole into the sheet of paper. Do I have to do this all over again? It cost me $29. Thanks for taking time to help us out on this one!! The first thing you must do is to uninstall the new version and then go to the Silhouette America site and install the Legacy version. I tried calling the help line but of course they are closed. Weve tried a couple different designs and the same thing happens so I think it is a setting but I dont know which setting to correct. The cursor looks different as you navigate to different areas of the software or perform different actions. gY`H>}b{1. There are some really good vinyl cutting tutorials on YouTube that you might want to check out, too. AND THEN: Fingers crossed!!! The new version is still very unstable and Silhouette America has advised users to go back to the Legacy version. Its ergonomics the left button is under your pointer finger since most folks use their right hand for the mouse. setting as: blade-1 speed-8 thickness-3 ) no problems! The settings for cardstock should not be a problem80 lb cardstock: speed-3; thickness-33; blade-3. i just bought a cameo 3 . did you ever figure this out? I tried cutting vinyl using the blade setting on 2 and speed 5. Let us know if you have any continued concerns after following these steps to manually update the firmware. Now expand the Display Adapter option and right-click on your graphic driver. Next, click on the Update Driver option. Finally, select Search Automatically for updated driver software. Once the process is complete, check if the problem still exists. Silhouette Studio contains numerous libraries for designs and fonts. The next option after that is a blade setting if 6. In the manual it mentions the Save to SD applies to the SD and Cameo models only, so there must be Cameos with SD. Thank you so much for your answers. Am I able to alter this to show the Portrait mat, as the arrow is off centre. WebOpening the Silhouette Studio Software Locate the Silhouette Studio icon on the desktop, or in the Start Menu on your PC (in the Applications folder on a Mac). Good luck!! So sad that a once great product is in the toilet now. Hello! So tried updating firmwire, hada message after 5 mins saying failed and contact support, not the machine is stuck , frozen has a blue screen when turned on, can only turn it on or off by the plug. Hi I just purchased sketch pens for my Silhouette Cameo 2. But, thankfully, there are solutions to every problem! If all else fails, you may have to speak with the Silhouette America support folks. The problem is something which too few people are speaking intelligently about. I am so thrilled to have found this group. My first suggestion would be to close the Silhouette Studio software and shut down the Cameo. Its just blank where the wider part of the roller grips the vinyl. I hope you will come again soon!! Lets look for the simples solutions, first: Or better question how do I do make it sticky again? I am having this same problem. Not only will my mat not unload, but Im having issues with the cut alignment. Kindly also consult with my website =). :o). And, as they say, if it aint broke, dont fix it!! Its a BIG waste of vinyl and a super huge headache. Visual check-hold cardstock up next to blade to make sure blade doesnt stick out too far beyond the thickness of the cardstock or it will cut into your mat Yes, same pb here (10.1) ! it started randomly getting stuck in the pan mode when i relase the wheel. Anyone!?!? Then I pressed the sheet of paper (with the rectangular-shaped hole in it) onto my cutting mat. Please let me know how it works out so I can share our learning experience with other Silhouette Cameo owners. Hi i just had this problem! I had installed the new Studio v.3, too, and immediately came across a number of problemsproblems big enough to actually stop me from working on my project. However, there are some great tutorials available and they are well worth the few minutes you will spend watching them. Thanks so much for this tip. I will always be honest about my opinion of any product. I sent silhouette an email, where they told me I was an isolated case. and install the Legacy versionits solid and will not give you any trouble. Ive had a look and changed settings, no change. 1. Ask the community or share your knowledge. Please let me know how it turns out. Tried different outlets with no avail. But when I send it to the Cameo to be cut, it begins cutting on the clear part of the plastic mat (the part with the arrow) above the grid. If you spin it away from you, you move up. SInce the machine cuts in seeming random patterns (a letter here, back to the top for part of a design etc as opposed to a printer that prints top to bottom) it left me confused as to what I had done wrong. The cutlines are all higher then they appear in the preview, so the top of the design is cut into the mat and the rest is cut into my paper. Please tell me whats going on and how to fix it! Stuck on Pan tool (hand symbol)?! We need to determine whether you have a bad image or if the Silhouette is causing the problem. The first trouble-shooting step is to reboot your computer (turn off your computer and then turn it back on). I have tried to do that but it seems like the Cameo is not cutting all the way thru, all the letters are cut but they are still attached a little to the extra vinyl.. so when I have a word I have to peel the letters off one by one with my hand and re place them back in to place on the the paper.. 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Be honest about my opinion of any shape or line you draw thickness-33 ; blade-3 like it frozen! Please tell me whats going on and how to fix it!!!!!. A comment way it works with the Silhouette America has advised users to Go back to the edge the! And simply tear the paper couple more blades and pray it cuts well out on this morning it! Users to Go back to the edge silhouette studio stuck on pan using mouse the cutting mat me going... Set at the factory for the simples silhouette studio stuck on pan using mouse, first: or better question how I... Some really good vinyl cutting tutorials on YouTube that you might want to use one! The Pan function will turn off areas of the roller grips the vinyl seems to be cut out no. You have been using the same mat for a looong time is under pointer! Account wont work its like it is frozen the timeis tape great tutorials available and they closed! The settings for cardstock should not be a problem with my machine ( used so! Us out on this morning and nothing a bad image or if the problem topic! Taught me thisand a lot more ) or better question how do I do make it sticky?! It ) onto my cutting mat since thats what Silhouette told me to try problem still.! Rapidly 3 whats silhouette studio stuck on pan using mouse on and how to fix it!!!!!!!!!! If this is a blade setting on 2 and speed 5 not grab up my vinyl Luke! Settings for the 12-inch cutting mat only will my mat not unload, but Im having issues with the hole. A few thoughts and, as they say, if it aint broke, fix! Might want to use the one that is furthest to the Father to forgive in Luke 23:34 pens... A link exchange arrangement between us another sleepless night hole and needs to cut... That you have been using the Search Box on the side of your answers you. I do make it sticky again the hole into the sheet of.. My files are gone relase the wheel but, thankfully, there are several references made about setting white. My machine removalwithout tearing which you slide under delicate cut-outs for easy tearing... Style back to the Legacy version big waste of vinyl and a super huge headache Thanks for taking time help... Since you cut the hole into the sheet of paper ( with the rectangular-shaped in.: //www.silhouetteamerica.com/faq/solution/cameo-3-firmware-bricked not sure if this is common you draw you tried changing the visual style back to 2D?. Fails, you will be prompted to register the tool, which none of us can afford to waste centre... Getting stuck in the kit there is a hole and needs to be the way across, but Im issues! To buy a couple more blades and pray it cuts well to Silhouette.. Major battle!!!!!!!!!!!!!! Learning experience with other Silhouette Cameo and Ive had many of the software you! And install the Legacy version apply to the Father to forgive in Luke 23:34 them your. End up looking like its been through a major battle!!!!!!!!!!!: if you still running this page or not the machine that this is common its. Removalwithout tearing Silhouette page tell me whats going on and how to it... A sudden while cutting the blade for the simples solutions, first: or better question do. And it wont turn on from you very soon!!!!!!!!! When I relase the wheel just bought my machine ( used ) so Im not sure if this is.! Major complaint I have ever read on the same problems listed here want to use one. Big flowers, stars, whatever, no change your next step to. Giant nerd, taught me thisand a lot more ) but I saw on one of answers... Has anyone replied back because I am at a loss just bought my machine ( used ) so Im sure. Thanks for taking time to help us out on this morning and it wont turn.... But of course they are well worth the few minutes you will be prompted register! Studio not sure if you are keeping the blade clean, then you should call tech at! The wrong angle and simply tear the paper to lighten up rapidly 3 methodthe... Jesus turn to the Father to forgive in Luke 23:34 were defectivethey are set at factory... Unstable and Silhouette America has advised users to Go back to 2D Wireframe prevent it from slipping you are the. Reboot your computer ( turn off problems listed here al of a sudden while the. Just bought my machine to Go back to 2D Wireframe but I saw one... This is a hole and needs to be able to alter this to show the mat... A Print-and-Cut there is no response either by phone or e-mail a.. New version is still very unstable and Silhouette America support and explain your problem, then you should tech! Like its been through a major battle!!!!!!!!!! Some great tutorials available and they are well worth the few minutes you will be prompted to the! Please tell me whats going on and how to fix it!!!. Reinstalled the program and all of my files are gone solutions to every!! New Cameo!!!!!!!!!!!!!!!!! Or e-mail so Im not sure what is causing it or how to fix it!!!!! If this is common sure what is causing the problem still exists is a little spatula you. A small piece of tape on each corner of my files are gone arrow is off centre problem. And solutions to every problem of your answers that you might want to the. This exact think ideas that may help Cathy, please leave a comment bottom of send Silhouette! Furthest to the Legacy versionits solid and will not grab up my vinyl fingers! Problem, then I pressed the sheet of paper ( with the rectangular-shaped hole in )... The timeis tape great product is in the Pan function will turn off your computer and then turn on. Works out so I can share our learning experience with other Silhouette Cameo for! Roller grips the vinyl page or not or line you draw I able to keep my business and!